Finding Your Account and the Right Petvigo Store

Returning to a shop is easier when you know which store holds the order you are looking for. Petvigo Canada and Petvigo Japan are separate stores. Keep the store name with your order confirmation rather than relying on the currency or language you remember seeing.

Start with the correct store

Use the store choices in the header’s language and store panel or the footer to move between Canada and Japan. Choosing another display language is different from moving to another store. It does not transfer an order, account record or cart between the two stores.

• Check the store name and website address before signing in.
• Find the confirmation email for the order you need.
• Note the email address used for that order.
• Keep the order number available if you need support.

Use the sign-in flow shown on the page

Select Account and follow the instructions provided by the store. Use the email associated with the order you want to review. If a sign-in code is requested, enter it only on the sign-in page you opened yourself. Never send a password or one-time code in a contact form, chat message or support email.

Separate language choices from order questions

Open the language and store panel to see the languages available in that store. A language preference helps you read the site; it is not a way to change an existing order’s delivery destination or billing details. For an order question, use the store’s contact page and describe what you want to confirm.

If you cannot find an order, check the store and email first. Share the order reference and the specific issue with support, without including full payment-card details. A clear starting point helps avoid searching the wrong account or repeating the same steps.